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Dolls Castle

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More About Dolls Castle

About Dolls Castle +

Dolls Castle is a sex doll manufacturer who produces fantasy and creative TPE and silicone sex dolls with metal skeletons, flexible joints, and multiple optional functions. Their dolls are designed for sexual companionship, photography, modelling, and medical training use. All products are made using skin-like TPE or silicone and are engineered to meet relevant state safety standards.

How long does it take to process an order? +

Orders are processed within 12 hours of being placed. Production begins within 24 hours. Build time is typically 5-10 working days depending on customisations and the complexity of the order.

Can I cancel or change my order? +

No. Once an order is confirmed, it cannot be cancelled or changed because every Dolls Castle product is a custom-made item. If you attempt to cancel before production begins, a fee will still apply.

How does Dolls Castle ship orders? +

Orders are most commonly shipped via, FedEx and UPS. Delivery time is usually 2–3 weeks, depending on environmental or natural delays. Tracking details will be provided a few working days after your order has been dispatch.

Will my order be shipped discreetly? +

Yes. Dolls Castle follows strict privacy and discretion standards:

  • No doll-related terms appear on the package.
  • Only essential shipping information (name, phone, address, email) is used.
  • Personal details are not shared or leaked.

What happens if my doll arrives damaged or defective? +

Every doll is quality-checked before shipment. However, if your doll arrives with visible defects or damage, contact us immediately with photos and videos of the damage. Do not take the doll out of its packaging. We will communicate with Dolls Castle of your behalf for a solution or to reach a resolution.

Can I return a doll after delivery? +

No. Returns and cancellations are not accepted after the box has shipped.

What can a Dolls Castle doll be used for? +

  • Underwear and swimwear modelling
  • Outfit modelling
  • Photography
  • Medical training
  • Sexual companionship (oral, anal, and vaginal)
  • Emotional companionship

How do I unpack my Dolls Castle doll safely? +

Follow these steps closely:

  1. Wash your hands before opening the box.
  2. Remove the head, which is packaged in a white cloth bag.
  3. Remove all accessories (manuals, gloves, underwear, cleaning tools, etc).
  4. Lift the body under the arms carefully from the box.
  5. If needed, cut the box edges.
  6. Hold the doll using a “princess carry” or “bridal carry” to avoid damage.
  7. Dress the doll with included underwear or your own clothing (avoid dark colours).
  8. Attach the head using the provided screws.
  9. Adjust poses only while the doll is sitting or lying down.

What is the difference between Standing and Non-Standing dolls? +

Non-Standing (no bolts):
  • Feet are fully wrapped in soft TPE.
  • Ideal for feet lovers.
  • Cannot stand because the soles can be crushed by the doll’s bodyweight.

Standing (with bolts):
  • Three screws in the soles allow weight distribution.
  • The doll can stand semi-independently using triangle stability (always lean your doll on something such as a wall to avoid her falling over).
  • Legs slightly apart improves balance.
  • If using shoes, a harder inner sole is recommended.

How does the heating function work? +

  • Powered via an AC cable plugged into the port under the left armpit.
  • Default temperature: 48°C
  • Surface warmth felt after 30 minutes
  • Full heat after ~50 minutes
  • Not damaged below 60°C
  • Stays warm for 3–4 hours after heating
  • Controller cycles power automatically (red = heating, green = stop)

What should I do if the heating controller shows “Err”? +

The controller is not connected to the doll properly, or the temperature probe is not detected.

What does the smart head / dialogue function include? +

The smart head includes:
  • Pre-installed voice files
  • 18 built-in sentences
  • Head sensor
  • Auto-sleep
  • Volume control (via speech)
  • Rechargeable 3.7V 300mAh battery
  • ~4 hours use per charge
  • MicroUSB charging
  • Low battery and charging indicator
  • Intelligent charging protection

Example dialogue phrases:
  • Where are you from?
  • What is your name?
  • Do you love me?
  • May I hug you?
  • I miss you so much
  • Higher voice / Lower voice
  • Shall we go for a fuck?
  • See you again

How do I clean a Dolls Castle doll? +

  1. Use a mild anti-bacterial soap and warm water mixture.
  2. Apply the soapy mixture with your hands, a soft towel or sponge.
  3. Avoid scratching with nails.
  4. Pat dry thoroughly with a soft, clean and dry towel.
  5. After cleaning, apply talcum powder to maintain silky smoothness.

How do I repair small surface damage? +

  1. Acquire TPE glue or M94 Primer.
  2. Clean the damaged area.
  3. Apply a thin layer of glue evenly.
  4. If the tear is large, squeeze the wound closed using cling wrap.
  5. Allow to sit for about 30 minutes.
  6. For bigger issues, feel free to contact us for advice.

How do I fix dye stains on the doll? +

Use Dolls Castle’s TPE depigmentation cream or a 10% benzoyl peroxide acne cream you can acquire at your local pharmacy:

  1. Apply with a cotton swab.
  2. Colour typically removes within 24 hours.
  3. Severe stains may take 3–4 days and multiple applications.
  4. Repeat if necessary.

How should I store my doll? +

  • Lay the doll flat.
  • Keep it in a neutral posture.
  • Avoid pulling or deforming the TPE for long periods.
  • Keep out of direct sunlight.
  • Do not place directly on the ground, use a thick blanket, bed, or sofa.

Safety Precautions +

  • Keep away from sharp objects.
  • Avoid kneading or pulling the skin excessively.
  • Do not dress the doll in dark clothing unless colourfast.
  • Avoid long-term sunlight exposure.
  • Ensure soft surfaces when using the doll.