Domestic Forwarding & Private Delivery Service
A discreet and convenient way to receive your order.
If you would prefer not to have your doll or order shipped directly to your home address, we can receive your order at our premises and then arrange discreet delivery to you at a later date.
This service gives you greater flexibility over when and how your order reaches you, while avoiding the need to have a large or potentially noticeable package delivered directly to your home.
There are two options available:
1. Private Personal Delivery within NSW
2. Domestic Postage/Courier Forwarding within Australia
How It Works
- Your order is shipped to us instead of directly to your personal address.
- We receive and securely hold your order while your preferred delivery arrangements are organised.
- Once your order has arrived, we will contact you to arrange the next step.
- You can choose between private personal delivery (where available) or domestic postage/courier forwarding.
- All applicable delivery, postage and forwarding costs are payable by the customer.
- We will confirm the delivery method and applicable costs with you before your order is forwarded.
Important ~ Delivery Address Required
To provide an accurate delivery quotation and determine which delivery options are available, you must provide your full and correct delivery address when contacting us about this service.
Your address is required so that we can:
- Calculate the cost of personal delivery based on distance and travel requirements.
- Determine whether personal delivery is available to your location.
- Compare personal delivery costs with domestic postage or courier options.
- Provide you with an accurate delivery quotation.
- Determine any applicable delivery requirements or restrictions.
A complete address should include the street number, street name, suburb/town, state and postcode, along with any relevant unit, apartment or building information.
Please ensure that all information supplied is accurate and complete.
We cannot provide an accurate personal-delivery price or confirm delivery availability without the full delivery address.
If the delivery address changes after a quotation has been provided, the delivery fee and available options may need to be reassessed.
Disclaimer, quoted domestic courier delivery fees are only estimates until the time of postage. Courier fees are always constantly changing and the actual fee at the time of postage will be charged.
Lastly, a 5% surcharge will be included on top of the courier's fee purely to cover transaction costs.
Private Personal Delivery ~ NSW
For customers located within NSW, personal delivery may be available depending on your location and our availability.
This can be an excellent option if privacy and discretion are important to you.
Rather than having your order sent through the domestic postal network, we can arrange to personally deliver your order directly to your nominated address.
We can work with you to arrange a date and time that suits you, making the process more convenient and discreet.
It may also be cheaper than postage!
Domestic postage and courier prices for large and heavy items can be surprisingly expensive these days. Depending on how far you are located from us, our personal delivery service may actually work out cheaper than domestic postage, while also providing you with a more private and controlled delivery experience.
Your personal delivery fee will depend primarily on your location, distance from us, travel time and other reasonable delivery costs.
We will provide you with the delivery fee before you commit to the service, so there are no surprises.
Personal delivery is subject to our availability and the delivery location being reasonably accessible and suitable for this service.
Domestic Postage / Courier Forwarding
If personal delivery isn't available, isn't convenient, or you simply prefer to have your order posted, we can arrange domestic forwarding to your nominated Australian address.
We can discuss the available postage or courier options with you and provide an estimated cost before your order is sent.
All postage, courier, insurance and other associated forwarding costs are payable by the customer.
Please note that large and heavy packages can attract significant domestic shipping charges. For customers within NSW, we therefore recommend comparing the cost of domestic forwarding with our personal delivery option.
Once your order has been handed to an independent postal or courier provider, that provider's terms and conditions will apply to the transportation and delivery of the shipment.
Carrier delivery times are estimates and cannot always be guaranteed.
Disclaimer, quoted domestic courier delivery fees are only estimates until the time of postage. Courier fees are always constantly changing and the actual fee at the time of postage will be charged.
Lastly, a 5% surcharge will be included on top of the courier's fee purely to cover transaction costs.
Choosing Your Delivery Option
Once we have your full delivery address, we can determine which option makes the most sense for you.
Depending on your location, personal delivery may provide the best combination of privacy, convenience and price.
For example, rather than paying a potentially high postage charge for a large and heavy shipment, you may find that a small personal delivery fee is a better option.
We will provide the applicable cost for your location so you can make an informed decision before proceeding.
Delivery Address & Customer Responsibilities
You are responsible for providing us with a complete and accurate delivery address and contact information.
We are not responsible for additional costs, delays or failed delivery attempts resulting from:
- An incorrect or incomplete address supplied by you
- Failure to provide required delivery information
- Failure to be available to receive the delivery
- Refusal to accept the shipment
- Inability of the carrier or delivery person to access the nominated location
- Requests to redirect the shipment after dispatch
- Circumstances otherwise caused by incorrect or incomplete information supplied by the customer
Any additional costs resulting from these circumstances may be charged to the customer.
For personal deliveries, the customer is responsible for ensuring that the nominated delivery location is reasonably safe and accessible.
Condition of Your Order
We will take reasonable care when receiving, storing and forwarding your order.
Your order is received and forwarded in the condition in which it arrives to us, subject to any reasonable handling or repackaging required to facilitate forwarding.
We do not manufacture, repair, modify or otherwise alter the product as part of this service unless separately agreed in writing.
Shipment Documentation
For the protection and peace of mind of both the customer and our business, we may photograph or otherwise document the condition of the shipment and its packaging when it arrives at our premises.
This may include photographs of:
- The external packaging
- Any visible damage to the packaging
- Shipping labels and tracking information
- The condition of the shipment before forwarding
These records may help establish the condition of the shipment when it arrived into our possession and distinguish any pre-existing damage from damage that may occur during subsequent transportation.
Where appropriate, we may also retain relevant tracking information, delivery records and other documentation relating to the forwarding or delivery of your order.
These records are maintained as part of our normal delivery process and may assist both the customer and our business if there is ever a question regarding the condition, handling or transportation of an order.
Customers should inspect their order as soon as reasonably possible after receiving it and notify us promptly if they believe there is an issue.
Any manufacturing defect, product fault or issue attributable to the manufacturer or original supplier remains subject to the applicable manufacturer's/supplier's warranty.
Packaging
Where practical, the original packaging will be retained and used when forwarding your order.
We may use additional external packaging or protective materials where reasonably necessary.
We cannot guarantee that the external packaging will arrive in exactly the same condition in which it was received, as packages may be handled by multiple parties during transportation.
Storage
Your order will only be held for the period reasonably necessary to arrange forwarding or delivery.
Customers should arrange their preferred delivery method promptly after being notified that their order has arrived.
If an order remains undelivered due to circumstances attributable to the customer, additional storage, handling, redelivery or shipping charges may apply.
We can only hold your package for you up to a week, any subsequent weeks we need to store your package for you will incur a $100 storage fee per week, unless otherwise agreed upon.
We reserve the right to require payment of outstanding delivery, storage or handling charges before arranging further delivery, subject always to applicable law.
No Customer Pickup
Customer pickup is not available.
Our premises are not open to the public and are not operated as a customer collection point.
This service is strictly for receiving your order on your behalf and subsequently arranging personal delivery or domestic forwarding.
Please do not attend our premises without an appointment or attempt to collect an order.
Delivery & Shipping Risk
We will take reasonable care of your order while it is in our possession.
For domestic forwarding, once the order has been handed to an independent postal or courier provider, transportation and delivery are performed by that third party.
We are not responsible for delays, loss or damage caused by circumstances outside our reasonable control or by the postal/courier provider, subject to any rights or remedies that cannot legally be excluded under Australian law.
Where appropriate, we may assist the customer with providing information reasonably required to make a carrier claim; however, we cannot guarantee the outcome of a claim made against a third-party carrier.
Where shipping insurance is available and specifically requested by the customer, any applicable insurance terms, exclusions and coverage limits will apply.
Customers should not assume that standard postage or courier services automatically provide full-value insurance for the contents of a shipment.
Delivery Fees & Payment
The forwarding/delivery fee is separate from the purchase price of the doll or other product.
Unless otherwise agreed in writing:
- All personal delivery fees are payable by the customer.
- All domestic postage/courier charges are payable by the customer.
- Any requested shipping insurance or additional shipping services are payable by the customer.
- Additional delivery attempts or redelivery charges caused by the customer may be payable by the customer.
- Additional storage or handling charges caused by customer delay may be payable by the customer.
- Any additional costs resulting from an incorrect address supplied by the customer may be payable by the customer.
We will provide the applicable delivery or forwarding cost before proceeding wherever reasonably possible.
Any shipping or delivery quotation is an estimate unless expressly stated otherwise, as carrier pricing and other costs can change.
Privacy & Discretion
We understand that privacy and discretion may be important when purchasing certain products.
Our forwarding service allows you to have your order initially delivered to us rather than directly to your personal address.
For customers within our personal delivery area, personal delivery can provide an additional level of discretion by allowing us to arrange a suitable delivery date and time directly with you rather than relying on a standard postal delivery schedule.
While we take reasonable steps to maintain customer privacy, no delivery method can guarantee complete anonymity or absolute confidentiality.
Where a third-party postal or courier provider is used, relevant delivery information must be provided to that provider as necessary to complete the delivery.
Customer Responsibilities
By using this service, you agree to:
- Provide your full, correct and complete delivery address.
- Provide accurate contact information.
- Pay all applicable forwarding, delivery, postage and storage charges.
- Respond within a reasonable timeframe when contacted regarding your delivery.
- Ensure someone is available to receive the order when required.
- Ensure the nominated delivery location is safe and accessible for personal delivery.
- Inspect your order promptly after delivery.
- Notify us promptly of any suspected delivery issue.
- Comply with applicable requirements of the selected postal or courier provider.
- Not request delivery to an address where delivery would be unlawful or reasonably likely to create a safety issue.
Limitation of Liability
We will take reasonable care in providing this service.
Nothing in these terms is intended to exclude, restrict or modify any consumer guarantee, statutory right, remedy or liability that cannot legally be excluded, restricted or modified under Australian Consumer Law or any other applicable legislation.
To the maximum extent permitted by law, we are not responsible for loss, delay, damage or additional expense arising from circumstances outside our reasonable control, including but not limited to:
- Postal or courier delays
- Postal or courier loss or damage
- Traffic and road conditions
- Weather or natural disasters
- Road closures
- Accidents
- Strikes or industrial action
- Vehicle breakdowns
- Government restrictions
- Incorrect information supplied by the customer
- Failed delivery attempts caused by the customer
- Failure by the customer to accept or receive the order
- Circumstances otherwise outside our reasonable control
To the maximum extent permitted by law, we are also not responsible for loss or damage resulting from the customer's failure to follow reasonable delivery, storage, handling or other instructions provided by us.
Where a third-party carrier is used, the carrier's own terms, conditions, liability provisions and claims procedures will apply to the transportation of the shipment.
Nothing in these terms limits any liability that cannot lawfully be limited under Australian law.
Privacy of Customer Information
We will only use personal information reasonably required to provide this service and arrange delivery.
Where a third-party courier or postal provider is used, relevant information may need to be provided to that provider for the purpose of completing the delivery.
Customer information will otherwise be handled in accordance with our applicable privacy practices and legal obligations.
Acceptance of These Terms
By requesting and paying for this forwarding and/or delivery service, you acknowledge that you have read and understood these terms and agree to them.
You understand that this service involves us receiving and forwarding your order on your behalf and that we are not the manufacturer of the product and do not control the operation, handling or delivery procedures of independent postal and courier providers.
All services are provided subject to these terms and any applicable Australian laws and consumer protections.